Shipping Information

How long does shipping take?

We use Australia Post to deliver our parcels to AUS and NZ.
Shipping within AUS takes between 1-7 business days, while 5-10 business days in NZ.Shipping within Canada takes between 5-8 business days.
Other countries take between 10-25 business days (depending on your local post services).

Will I have to pay duties and VAT charges ?

Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Tyche has no control over and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.
It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Tyche will refund you the cost of your purchase (minus the costs of shipping to and from your country).

Public Holidays

Please note: Shipping days do not include weekends or national public holidays.
**Due to COVID-19 and reduced airfreight capacity, shipping is taking a little longer than usual, however we are working hard to ensure you receive your packages as soon as possible.

Additional Information

Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.